Placing an Order

You can choose to place an order with us using our website when products are launched to buy. We ask for the full amount, including delivery charges, to be paid at check out.

 

For international orders, please contact enquiries@alicegrace.co.uk

All payments are processed in Pounds Sterling.

Cancellations

As our items are all made to order, we are unable to accept cancellations as we process orders immediately to ensure our lead times are as short as possible. 

Delivery

Delivery of our furniture and larger upholstery items will be handled by an independent white glove courier service to ensure the safe and careful handling of our delicate and high-value items. Please ensure prior to delivery, all personal details such as name, delivery address and bespoke dimensions, are correct and suitable for your requirements. Failed delivery due to incorrect information, may result in a non-refundable delivery charge.

Returns on Bespoke items

Please be aware that due to the bespoke nature of some of our products, you can only return these which are faulty. If your order is faulty in any way please contact our administration team on enquiries@alicegrace.co.uk within 24 hours of receiving your order with evidence of the damage including any relevant images/videos.

 

It is the customer's responsibility to return items to us in secure and suitable packaging, with a collection arranged by Alice Grace.